HELP

FAQ

How do I return an item?

Submit a Return Material Authorization.  You will be contacted within 24 hours with a RMA number.

°          20% RESTOCKING FEE APPLIES TO ANY PRODUCT ORDERED WRONG OR FACTORY SEALED PRODUCT THAT HAS BEEN OPENED

°          RMA NUMBER WILL NOT BE GIVEN WITHOUT SERIAL NUMBER

°          RMA NUMBERS ARE VALID FOR 10 DAYS

°          PACKAGES WITHOUT RMA NUMBER ON TEH AIRBILL WILL BE REFUSED (DO NOT WRITE ON THE BOXES)

°          PRODUCT WIL BE RETURNED AT CUSTOMERS EXPENSE IF SERIAL NUMBERS TO DON’T MATCH UPON RETURN

°          SHIPPINGS CHARGES WILL NOT BE REFUNDED

°         POVIDE DESCRIPTION OF PROBLEM WITH DEFECTIVE PRODUCT (IF YOU JUST SAY DEFECTIVE RMA WILL NOT BE GIVEN)

 

How can I obtain a line of credit for myself or my company?

Download a credit application, complete and fax to (972) 417-1701.

ChestnutCreditApplication.doc

 

I wish to buy for resale.  How do I submit for tax exempt purchases?

Download a tax exempt form, complete and fax  to (972) 417-1701.

ChestnutTaxExempt.doc

 

Where can I find a credit card authorization form?

CHESTNUTCREDITCARDAUTHO.doc